top of page
FAQs
-
How can I contact the host during my stay?You can reach us via phone, messaging app, email for any questions or concerns.
-
Who should I contact if there is a problem with the property?Please contact us immediately through email, App or cell phone and we will address any issues as quickly as possible.
-
How do I check in?Our property features keyless entry for a hassle-free check-in. You will receive a unique code before your arrival.
-
How often is the unit cleaned?The unit is cleaned prior to your arrival, Additional cleaning services can be arranged for a fee.
-
What amenities are included in the unit?Our units include complimentary High-speed Wi-Fi, parking included, Secured premises, Air conditioning, Beach nearby, Short walk to shopping, Coffee/tea maker, Cookware, dishware, and utensils, Electric kettle, Microwave, Stove, Refrigerator, Toaster, premium bedding, toiletries, hair dryer, towels, sitting area, secured keyless entry, flat screen TV, Ironing board and Blackout curtains.
-
What is the check-in/check-out time?Check-in is typically from 3:00pm, and check-out is by 11:00am. Early check-in or late check-out may be available upon request.
-
What is the cancellation policy?Our cancellation policy is Guests get a full refund if they cancel up to 5 days before check-in.
-
Are there any additional fees?There is NO additional fees
-
Are there grocery stores or restaurants nearby?Yes, there are several grocery stores and restaurants nearby.
-
Is there parking available?Yes, we offer on-site parking.
-
Is there public transportation available?Yes, public transportation is available within 5 min walking distance to the bus stop.
-
What attractions are near the property?Our property is conveniently located near [Major grocery store, Restaurants, Shopping Mall.
-
What boat charter experience do you offer?We offer a range of experiences including [Inshore and Off Shore Fishing, Trolling, beach activities, sunset cruises, snorkeling trips and private island visits.
-
Are boat charters weather-dependent?Yes, boat charters are subject to weather conditions. We will keep you informed and offer alternative arrangements if needed.
-
How do I book a boat charter?You can book a boat charter online or contact us directly, through our website.
-
What should I bring for the boat charter?For the boat charter, remember to bring sunscreen, swimwear, and a hat. We will provide snorkeling gear and refreshments.
-
Is the property safe?Yes, the property is equipped with security cameras, smoke detectors, etc. Your safety is our priority.
-
What should I do in case of an emergency?In case of an emergency, please call 911 and then your Host.
bottom of page